The root cause for Windows 7: “You don’t have permission to shut down and restart this Computer.”

After research and investigation, NPAV Lab has reproduced and confirmed, the following reason for the Windows Shutdown / Restart permission issue

The recent update from Adobe around 4th Feb 2020, was responsible for this issue.

The actual responsible file was: AGSService.exe

“C:\Program Files (x86)\Common Files\Adobe\AdobeGCClient\AGSService.exe”

This file is related to the :
Adobe Genuine Software Integrity Service

This service is installed with a few Adobe products.

So as per the above analysis, Microsoft or Windows 7 was not the reason for this issue after all.

NPAV Team had provided the timely automatic fix and solution to our users and channel partners.

Use NPAV and join us on a mission to secure the cyber world.

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